Privacy Policy

1. Introduction

FossTech ERP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business management solutions, including our ERP, HRMS, CRM, FinBook, and ProjectZen services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us when you:

• Register for an account or subscribe to our Services
• Use our ERP, HRMS, CRM, FinBook, or ProjectZen modules
• Contact us for support or inquiries
• Participate in surveys or provide feedback
• Make payments or transactions through our platform

This information may include: name, email address, phone number, company information, billing details, employee data, financial records, project information, and any other data you choose to input into our Services.

2.2 Automatically Collected Information

When you use our Services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Log files and analytics data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and Maintain Services: Deliver our ERP, HRMS, CRM, FinBook, and ProjectZen solutions, process transactions, and manage your account
• Improve Our Services: Analyze usage patterns to enhance functionality and user experience
• Customer Support: Respond to your inquiries, provide technical support, and resolve issues
• Communication: Send important updates, service notifications, and marketing communications (with your consent)
• Security: Protect against fraud, unauthorized access, and other security threats
• Compliance: Meet legal obligations and enforce our terms of service
• Business Operations: Manage subscriptions, process payments, and generate reports

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical and digital safeguards
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our Services (e.g., payment processors, cloud hosting providers)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• With Your Consent: When you explicitly authorize us to share your information

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Request transfer of your data to another service
• Opt-Out: Unsubscribe from marketing communications
• Data Export: Export your data from our Services

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our Services. Cookies help us:

• Remember your preferences and settings
• Analyze how you use our Services
• Provide personalized content and features
• Improve security and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When you cancel your subscription, we will retain your data for a reasonable period to allow for account recovery, unless you request immediate deletion. After the retention period, we will securely delete or anonymize your data.

9. Children's Privacy

Our Services are designed for business use and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a notice in our Services

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable data protection laws.

13. Compliance with Regulations

We are committed to complying with applicable data protection regulations, including but not limited to:

• General Data Protection Regulation (GDPR) for European users
• California Consumer Privacy Act (CCPA) for California residents
• Personal Data Protection Act (PDPA) for applicable jurisdictions
• Other local data protection laws as applicable